Returns & Refunds
Thank you for your purchase! We hope you are happy with your item(s).
However, if you are not completely satisfied with your order for any reason, you can return it within 14 days of delivery.
1. Return Period
We use a return period of 14 days, during which the customer may return his or her package. The 14 day time frame starts when the package is marked as delivered. Please note that the return shipment must be sent back to us within 14 days.
2. Return Conditions
All items must be returned in an unused condition, suitable for resale with the tags still attached to the items. Return shipping costs are not refundable.
3. Return Costs
The cost of return shipping is the responsibility of the customer, and varies depending on the courier and the country you return your package from.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns or exchanges. You will be responsible for all costs and charges associated with returning your order. Please be sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a tracking number or proof of shipment.
Returns FAQ
What can I do if my exchange product is no longer available?
Contact our customer service team to inquire about the possibilities. We will provide you with an update on when we expect to have the product back in stock, or if there are any alternative options available.
Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. If you have not received this email correctly, our customer service team will be happy to help you.
What should I do if a product is delivered faulty or damaged?
If you receive a product that is faulty or damaged, we're here to help! Follow these steps to resolve the issue:
1. Take a photo of the damaged or faulty product.
2. Send an email to support@auragrace.com with the picture of the damaged item
attached. In your email, please include your order number and a brief description of
the issue.
3. Keep the item safe with you, while our customer service team reviews your message.
We will work with you to find a solution as quickly as possible.
How and when can I receive a refund?
After your return arrives at our warehouse, we will process it within 10 business days. You can track your return using the tracking information provided with your shipment. Once the refund is issued, you’ll receive an email notification. Please note that it may take up to 3 days for the refund to appear in your bank account.
Contact Us:
If you have any questions or need further assistance, please contact our customer service team at support@auragrace.com. We are here to help!